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NSSA Registration & Guide

Everything you need to know about the National Social Security Authority in Zimbabwe

What is NSSA?

The National Social Security Authority (NSSA) is a statutory body established under the NSSA Act (Chapter 17:04). It administers two mandatory schemes for employers in Zimbabwe:

Accident Prevention and Workers' Compensation Scheme (APWCS)
Provides compensation for employees who are injured, contract diseases, or die as a result of their work. ALL employers must register. (Formerly known as WCIF.)
Pension and Other Benefits Scheme (POBS)
Provides retirement pensions, invalidity benefits, and survivors' benefits to employees. Mandatory for all employers with employees between 16 and 65. (Formerly known as NPS.)

Registration Requirements

You must register with NSSA within 30 days of hiring your first employee. You need:

  • Certificate of Incorporation (from Registrar of Companies)
  • CR14 (return of directors)
  • CR6 (registered office address)
  • Directors' national IDs (copies)
  • Completed NSSA registration form
  • Business licence (how to get one)

Don't have these documents? Get CR14, CR6 and other company forms at zimdocs.co.zw or register your company at registercompany.co.zw.

How to Register

Gather Your Documents

Collect your Certificate of Incorporation, CR14, CR6 and directors' IDs. Make copies of everything.

Visit the Nearest NSSA Office

Go to your nearest NSSA office with all documents. Alternatively, start the process through the NSSA online portal.

Complete the Registration Form

Fill in the employer registration form. You'll need to provide details about your business, number of employees, and nature of work (for risk classification).

Receive Your NSSA Number

Once registered, you'll receive an NSSA employer registration number. Use this for all contributions and correspondence.

Start Making Contributions

Contributions are due monthly. Submit returns and payment by the 10th of the following month.

Contribution Rates

Workers' Compensation (APWCS)

  • Paid by the employer only
  • Rate depends on the risk category of your industry
  • Ranges from approximately 1.4% (low risk, e.g., office work) to 11% (high risk, e.g., mining)
  • Calculated on total payroll

Pension (POBS)

  • Total contribution: 9% of insurable earnings
  • Employer pays: 4.5%
  • Employee pays: 4.5% (deducted from salary)
  • Insurable earnings are capped at USD 700 per month
ZiG payments: NSSA contributions can be paid in USD or ZiG (Zimbabwe Gold) at the prevailing rate.
Penalties: Late registration and late payment of contributions attract penalties. Register on time and pay monthly to avoid unnecessary costs.

NSSA Online Portal

NSSA offers an online portal for employers to:

  • Submit monthly contribution returns
  • Make payments online
  • View contribution history
  • Register new employees
  • File workers compensation claims

Access the portal at www.nssa.org.zw (official NSSA website).

NSSA Contact Details

OfficeAddressPhone
Head Office (Harare)NSSA House, cnr Selous Avenue & Sam Nujoma Street, Harare+263 242 706524
BulawayoCompensation House, cnr Leopold Takawira Avenue & Main Street, Bulawayo+263 9 71013
MutareOld Mutual Building, Herbert Chitepo Street+263 20 63311

Frequently Asked Questions

What is NSSA?
The National Social Security Authority (NSSA) is a statutory body that administers the Accident Prevention and Workers' Compensation Scheme (APWCS) and the Pension and Other Benefits Scheme (POBS) in Zimbabwe.
When must I register with NSSA?
You must register with NSSA within 30 days of hiring your first employee.
What documents do I need to register with NSSA?
You need: Certificate of Incorporation, CR14, CR6, directors' national IDs, and a completed NSSA registration form.
What are NSSA contribution rates?
Workers' Compensation (APWCS): employer pays based on risk category (from approximately 1.4% to 11% of payroll). Pension (POBS): 9% of insurable earnings (capped at USD 700/month), split equally between employer (4.5%) and employee (4.5%). Contributions can be paid in USD or ZiG at the prevailing rate.
What happens if I don't register with NSSA?
Failure to register is a criminal offence. NSSA can impose penalties, back-date contributions with interest, and prosecute employers who fail to register.

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